What a Pair! - Customer Service

100% SATISFACTION GUARANTEED!
Relax and shop with confidence! WhataPair.com has taken the worry and hassle out of buying shoes online. Every purchase comes with a 15-day money back guarantee. If you are not completely satisfied with your purchase, simply return your unworn shoes or accessory item(s) in their original packaging for an exchange or refund to:

What A Pair, Inc.
15375 Roosevelt Blvd.
Suite 301
Clearwater, Florida 33760

Phone: 727 507 7463
Fax: 727 507 9083

Click here to contact us

SALES TAX
WhataPair.com charges tax on purchases shipped to Florida.

CREDIT CARD ACCEPTANCE
WhataPair.com gladly accepts Visa, Discover, Am Ex and MasterCard. When ordering, please verify the following information:

Your name as it appears on the card
Billing address
Credit card number
Credit card expiration date

If we experience problems while processing your card, we will contact you to confirm the information entered. Remember, when you shop at What A Pair.com, your credit card information is safe and secure. For more on how we protect your personal information, please see our Secure Purchase information.

SHIPPING POLICY
We ship via UPS only. With three levels of service to choose from, picking the most convenient UPS Shipping method is easy. An email confirming your purchase will be sent to you along with your UPS tracking number that will allow you to track your order's progress via the UPS Online tools available at http://www.ups.com.

Shipping costs:

UPS Ground* $7.95**

5 to 7 business days

UPS Second Day* $29.95**

*Second business day

UPS Next Day* $49.95**

*Next business day (PM)

*Please note: You must place your order by 12:00 PM EST Monday through Friday to receive your shipment by second day or next day.

**Charge on each additional item:
(Boots may require an extra charge due to weight)

**UPS Ground $3.00

**UPS Second Day $3.00

**UPS Next Day $3.00

Currently, we ship Monday through Friday to addresses in the United States. We cannot deliver to P.O. Boxes. Shipments to Alaska, Hawaii and Puerto Rico are subject to additional charges.

*An additional $10.00 will be charged for UPS address changes.

RETURN POLICY
If you are not satisfied with your purchase, you have 15 days to return the item. We will gladly issue a credit for the original purchase price of the item(s) to your credit card within five business days. Please be advised that shipping costs are not eligible for credit on returns. Please be sure to include a copy of your invoice with a note explaining that you desire a credit for your return. Items should be returned unworn or unused in their original packaging. Returns received after 15 days of purchase will be subject to a store credit. You can use your store credit at anytime, towards any of our products.

EXCHANGES
If you would like to exchange a product, simply return the unworn or unused item (in the original packaging) within 15 days of purchase. Please include a copy of your invoice with a note explaining what you would like in exchange. Please be advised that exchanges are subject to a shipping charge.

COUPON CODES
Whatapair.com will occasionally offer special discounts to our valued customers in the form of "coupon codes." To take advantage of these special promotions, simply input the code in our Shipper Carrier/Coupon Code section during your checkout process. This section can be found in the bottom right-hand corner of the personal information page in your shopping cart. Coupon codes are redeemable on regularly priced items only. Sale items have already been generously discounted and do not apply. Helpful hint: Sale items will always end in .99. Example: $11.99.

THANKS FOR SHOPPING WITH WHAT A PAIR!